Q) How can I contact Riderz Planet?
You can connect with our customer care team at firstname.lastname@example.org. Alternatively, you can call us at +91 7065992200.
Q) Do you have a physical store I can visit?
Yes, we are currently present in Delhi at two locations, one in Ghitorni and one in Karol Bagh. It carries a curated selection of riding gears and accessories. Please note that not all products listed on this website as in stock are available at the stores. We have multiple fulfilment points to service our online customers.
Q) Do you ship internationally?
No, we are currently shipping to Pan India locations.
Q) When will I get my stuff?
Orders once confirmed are processed within 3 working days. It usually takes 5-8 working days to reach you. Shipping to North-east states may take 10-12 working days.
It might take longer in certain cases, depending either due to location accessibility or factors beyond human control.
In certain cases, we might connect with you to seek additional information to verify the order. Thus, Riderz Planet reserves the right to place on hold/or cancel an order until it is verified. This is to ensure a safe and secure online experience.
Q) Is my credit card information safe if I place an order online?
Absolutely yes. We use the best encryption and security technologies to ensure your information shared stays private!
Q) Is there any other mode of payment apart from credit card?
Yes. You can pay using account transfer or UPI. You can choose your mode of payment while checking out. We do not offer Cash on Delivery option.
Q) How do I know what size to get?
Most of our brands have a size chart included as an image in the images of the product, when you are viewing the product information. For additional information, it may be useful to look up to the brand’s website or connect with us.
Q) What if my item doesn't fit?
We ensure to provide size charts and reference images wherever possible. However, we do understand that a product might fit differently and thus we request you to refer to our Return Policy for details.
Q) Does Riderz Planet offer discount codes or offers?
Yes we do have discount codes or offers running occasionally on our online store. You can refer to them by checking the Deals page.
Q) Does Riderz Planet allow Bulk Orders?
Yes, we can facilitate bulk orders. To understand better, please write to us with your requirement at email@example.com or call us at +91 7065992200.
Q) The product required is not listed on your website. Can you help me with that?
Yes, we can. In order to place an order for something which you do not see in our catalogue, please fill up this Order Form with the relevant information and we’ll get back to you with availability and timelines.
Q) I received a wrong item. What do I do?
Sorry about that! Write to us at firstname.lastname@example.org and we’ll have it picked up from the address where it was delivered and the actual item will be shipped to you at the earliest.
Q) I received a damaged product. What do I do?
Our shipments go through a physical check before it leaves our warehouse, however there is a rare possibility that a product could get damaged during shipment. We request you to not accept damaged/tampered or open seal boxes in which case returns won’t be accepted.
If you have received a damaged product, then write to us at email@example.com immediately along with video/photos of the same. Please ensure to mention your order no in all communications pertaining to order related queries. We’ll connect with you to process it further.
Q) How do I track the status of my order?
You can track your order status by logging into your account, select the order number and track the shipment status.