The Thumb Rule: All Products must be returned in unused, unworn and un-ridden condition.
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team within 48 hours of receiving the order, through any of the below mentioned channels:
Sending an email at firstname.lastname@example.org;
Call support at 7065992200, Monday to Saturday from 11:00am to 6:30pm.
Upon receiving Your complaint, Riderz Planet shall verify the authenticity and the nature of the complaint and if Riderz Planet is convinced that the complaint is genuine, Riderz Planet will process your request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Riderz Planet reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Riderz Planet in this regard.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Riderz Planet at the earliest. Riderz Planet depending on the nature and category of the product may restrict the return process of the product.
Please do not misuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact an expert if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
Each manufacturer has its own warranty policy. Riderz Planet will assist customers with their warranty; however Riderz Planet does not provide any direct warranty on any item sold.
In order to return any products sold through the Website, you are required to comply with the below mentioned conditions, viz:
Please notify Riderz Planet of the receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Riderz Planet shall not be held liable for the failure to replace the order;
Products should be unused. Any merchandise or parts, which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received, cannot be returned.
If You are not 100% satisfied with the product and wish to replace/return the product, then You are required to inform Riderz Planet at email@example.com within 48 hours of purchase with the proof of purchase made. We will offer exchange of item along with applicable shipping charges to be borne by You. In case of request of return, we will provide refund only after deducting shipping charges and 5% administration fee applicable on total return order value. We will provide refund using the same mode of payment through which You originally made the payment.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc. to the following address within
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by Riderz Planet in order to determine the legitimacy of the complaint/ return. The same will be communicated to You through an email within 15 working days.
Refund will be processed within 15-21 working days after Riderz Planet confirms/accepts the request for refund.
If the product can be repaired by the service centre, Riderz Planet would get the same repaired and send it back to You.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Riderz Planet
All products bought at a discount, annual sale, flash sale and/or at low price below MRP, will not be eligible to return or for warranty claim of the product/s that You have purchased from riderzplanet.com.
All returns should be shipped to :
Plot No. 4, Club Drive
MG Road, Ghitorni
Please retain your return tracking information. Riderz Planet is not responsible for any packages lost during return shipment. You will receive a confirmation email from Riderz Planet when your return is processed.
Cancellation by Riderz Planet: There may be certain orders that Riderz Planet might not be able to accept and hence must be cancelled. Riderz Planet at its own discretion can refuse or cancel any order for any reason whatsoever. Some reasons for cancellation of order include, but not limited to, non-availability of products ordered by You, errors in pricing information, non-availability of services, or issues identified as fraud or misrepresentation. Riderz Planet will contact You if all or part of Your order is cancelled or if any more information is required to process your order. If Your credit card has been charged before cancelling of order then Riderz Planet will reverse the amount back to Your card account. Any promo code, once used shall not be refunded in case of any cancellation arising by Riderz Planet or by You.
Cancellation by User: In case of requests received for order cancellation, Riderz Planet reserves the right to accept or reject the request for cancellation.